Privacy Policy
How we collect, use, and protect your information.
Last updated: January 2025
Overview
Hex Industries LLC ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website, use our services, or communicate with us.
We operate with a security-first mindset. We collect only what we need, we protect what we collect, and we never sell your personal information.
Information We Collect
Information you provide directly: When you contact us, request a consultation, or engage our services, you may provide your name, email address, phone number, organization name, and details about your project requirements.
Technical information: We automatically collect certain technical data when you visit our website, including IP address, browser type, device information, and pages visited. This helps us maintain security and improve our services.
Communication data: If you subscribe to SMS communications or email updates, we collect the relevant contact information and your communication preferences.
How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested services
- Communicate about project status, updates, and support
- Improve our website and service offerings
- Maintain security and prevent fraud
- Comply with legal obligations
Data Protection
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. As a security-minded organization, we apply the same rigor to protecting your data that we build into our client systems.
We retain your information only as long as necessary for the purposes described in this policy or as required by law.
Third-Party Sharing
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist in our operations (such as hosting providers or communication platforms), but only to the extent necessary to provide our services. These providers are contractually obligated to protect your information.
We may disclose information when required by law or to protect our rights, safety, or property.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may opt out of marketing communications at any time. To exercise these rights or ask questions about your data, contact us at the information provided below.
SMS Terms & Privacy
Terms of Service
By opting in to SMS messages from Hex Industries LLC, you agree to receive text messages for customer support, service updates, and other communications related to your account.
- → You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- → If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
- → Carriers are not liable for delayed or undelivered messages.
- → As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
SMS Privacy Policy
Hex Industries LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Questions About This Policy?
If you have questions about this privacy policy or how we handle your information, please contact us.